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Terms and Conditions

Ladder Sales Direct - Guarantee and General Terms & Conditions and Returns Policy (Consumer Sales)


Ladder Sales Direct offer replacement or refund, without quibble, on any goods returned unused and in perfect and mint condition within 14 days,of the order. Please note for any goods incorrectly ordered a restocking fee can apply.

Nothing in these terms is intended to affect your statutory rights.

Customer support and service is available by phoning 0117 330 2277 Monday to Friday between 9am and 5pm. We will normally respond fully to your query on the same working day.

Complaints - If you have any complaint please address it to Ladder Sales Direct, Unit D4 Ashville Park, Short Way, Thornbury, BS35 3UU. We will normally respond on the working day your compliant is received.

Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in one of our stores.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we have processed and despatched your order. Please note that these e-mails are acknowledgements, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will occur when we send you and email advising you that your products will be delivered to you.  (Alternatively, we may decline all or part of your order for any reason, in which case our third e-mail will tell you so)

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Sage Pay or other agencies. In particular, we may pass your details to Sage Payfor them to check against certain public and private databases. Sage Paymay keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site.



Prices and Payment

All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order, any additional services you choose, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We accept payment by Mastercard, Visa, Delta, & Switch. Payment is deducted when we process your order.


Where We Deliver

Our Standard Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man, Anglesey, The Scilly Isles and the Scottish islands). Other destinations by telephone request. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods. 

Next day delivery is not guaranteed and is suitable for UK addresses with these exclusions: Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isle of Wight, Isles of Scilly and other off-shore islands.

Scottish Highlands and Islands include postcodes beginning with FK18, FK19, HS, IV, KA27, KA28, KW, PA20 to PA88, PH19 to PH50 and ZE.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery (5 working days), or a premium service.
The applicable standard delivery charge is shown on each product page. There are additional charges if you choose a premium delivery service. You will always be able to see all applicable charges before submitting your order.

Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA26-28, G84. We will contact you with details.

How we Deliver

Orders are generally delivered by courier. If your product is one which is delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.

For these larger products you will be asked or told about delivery dates for standard delivery as part of the order process.

We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. For next week day delivery (if available) please order before 10:00am.

Standard Postal and Courier Deliveries, normally 5 Working Days

Standard postal and courier deliveries should arrive within 5 working days of placing your order (to be safe, please allow a little extra during busy sales periods).Premium Courier Delivery Services

If you choose a product which is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and during any time slot specified. Premium delivery is not available for products delivered direct from the supplier. All deliveries must be signed for.

If we are sending your product by courier, our third e-mail to you will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Please allow extra time for deliveries to Scottish islands or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days).

Tracking Your Order

Any request to leave parcels with neighbour or Left Safe may be taken into account, however this cannot be guaranteed. If you ask for the parcel to be left without signature Ladder Sales Direct will not be held responsible if the parcel goes missing when delivered.

You can track the progress of your order by logging in and then going to ‘My Account’. We will inform you if there are likely to be any unexpected delays.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by using our tracking facility (simply log in and then go to ‘My Account’). If your order is not en route to you, please e-mail us at sales@laddersalesdirect.co.ukThis e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone 0117 330 2277. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in our returns policy.



This Website

We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.


These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. We do not store credit card information nor do we share customers details with any 3rd parties.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Ladder Sales Direct website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

By purchasing from us, you also agree to be signed up to DFSales Ltd newsletter and agree to receive email from us. The aim of our newsletters is to keep our valued customers up to date with new deals and discounts that we would not want you to miss.

You can unsubscribe at any time by using the link provided at the bottom of every email.

We will not distribute, communicate or publish your address to any Third Party organisations at any time.

Ladder Sales Direct is owned by DF Sales Ltd who’s registered address is Unit 5, Babdown Airfield Industrial Estate, Babdown, Gloucestershire, GL8 8YL. Registered in England No. 05700537, VAT No. 877 3058 90.


Returns Policy

Ladder Sales Direct is owned by DF Sales Ltd who’s registered address is Unit 5 Babdown Airfield Industrial Estate, Babdown, Tetbury, Gloucestershire, GL8 8YL registered in England No. 05700537, VAT No. 877 3058 90.